Welcome to the Maison Lunavive Frequently Asked Questions (FAQ) page. We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

 

Question #1: How long will it take to receive my order?

Answer:

Here are our estimated delivery times:

• Handling time: 1-2 business days 
• Transit time: 6-8 business days 
• Estimated delivery time: 7-10 business days 

For more details, please refer to our  Shipping Policy .

 

Question #2: Do you offer free shipping?

Answer:

Yes, we offer free delivery on all orders within the UK. For more information, please check our Shipping Policy .

 

Question #3: Where is Maison Lunavive located?

Answer:

Maison Lunavive is a Netherlands-based business offering a carefully curated selection of high-quality products, with delivery available throughout the UK.

 

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy .

 

Question #5: Can I cancel my order after it's placed?

Answer:

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

 

Question #6: What is your return policy?

Answer:

We have a simple and hassle-free return process. For complete details, please visit our Return & Refund Policy .

 

Question #7: When will I get my refund after returning a product?

Answer:

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Return & Refund Policy for details.

 

Question #8: Do you offer any warranties or guarantees on your products? 

Answer: 

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund Policy .

 

Question #9: How can I contact customer support?

Answer:

You can reach our customer support team through the Contact Us page or by emailing us at info@maisonlunavive.com .

 

Question #10: Do you ship internationally?

Answer: No, at the moment we only deliver within the UK.

 

Question #11: Do you have a physical store location I can visit?

Answer:

We are an online-only store, allowing us to offer the best prices and widest product selection.

 

Question #12: Can I place a bulk order for my business or organization?

Answer:

Yes, we accept bulk orders. Please contact our customer support team for details.

 

Question #13: What is the process for exchanging a product?

Answer:

For detailed information about product exchanges, please refer to our Return & Refund Policy .

 

Question #14: How can I track my order?

Answer:

You can track your order through the Track Your Order page on our website.

 

Contact Information

Store name: Maison Lunavive is a trading name of KWality Commerce 

Address: Avenue Concordia 18D, 3062 LH Rotterdam, The Netherlands

Company Registration Number (KVK): 89254716

VAT Number: NL004708948B05

Email: info@maisonlunavive.com  

Phone: +31 6 39139452

Customer Service Hours: Monday-Friday, 09:00 - 17:00 (UK time)

Response Time: We aim to reply within 1-2 business days