Terms of Service
Last update: 08-12-2025

This website is operated by Maison Lunavive. Throughout this site, the terms "we," "us," and "our" refer to Maison Lunavive. Maison Lunavive offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you are engaging in our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not accept all the terms and conditions of this agreement, you may not access the website or use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to regularly check this page for any changes. Your continued use of or access to the website following the posting of any modifications constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Company details
Trade Name: Maison Lunavive
Email: support@maisonlunavive.com
Phone: +31 6 39139452
Hours: Monday to Friday, 09:00 AM – 05:00 PM
Address: Avenue Concordia 18D, 3062 LH Rotterdam, Nederland
Company Name: KWality Commerce
KVK: 89254716
BTW: NL004708948B05

Section 1 – Terms of Use of the Online Store

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us consent to allow any of your minor dependents to use our Services.
You may not use our products for any illegal or unauthorized purpose nor, in using the Service, violate any laws in your jurisdiction (including copyright laws).
You may not transmit any worms, viruses, or any code of a destructive nature.
A breach of any of these Terms of Service will result in immediate termination of your Services.

Section 2 – General Terms and Conditions

We reserve the right to refuse service at any time and for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and may be adapted to meet technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from the website owner.
Headings used in this agreement are for convenience only and do not affect interpretation.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this website is inaccurate, incomplete, or outdated. Material on this website is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or timely sources.
This website may contain historical information that is not current and is provided for reference only. We reserve the right to change the content at any time but have no obligation to update information. You agree that it is your responsibility to monitor changes to our website.

Section 4 – Changes to Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services

Some products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our returns policy.
We strive to display product colors and images accurately, but we cannot guarantee that your monitor will represent them correctly.
We reserve the right to limit sales of our products or services to any person or region and to limit quantities of any products offered.
All product descriptions and prices may change at any time without notice. We may discontinue any product at any time.
We do not guarantee that the quality of any products or services will meet your expectations or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order. We may limit or cancel orders placed by the same customer, credit card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you via the contact details provided.
You agree to provide current, complete, and accurate account information and promptly update it so we can complete your transactions.

Please review our returns policy for more information.

Section 7 – Optional Tools

We may provide access to third-party tools over which we have no control.
These tools are provided “as is” and “as available,” without warranties.
Any use of optional third-party tools is at your own risk.
New services or features added to the website will also be subject to these Terms.

Section 8 – Third-Party Links

Third-party materials may be included on our website.
We are not responsible for examining or evaluating third-party content and assume no liability for their websites, products, or services.
We are not liable for any damages related to transactions with third-party websites. Review their policies before making any purchase.

Section 9 – User Comments, Feedback and Submissions

If you send us submissions (with or without request), you agree that we may use them without restriction.
We are not obligated to keep comments confidential, compensate you, or respond.
We may monitor, edit, or remove content that we deem unlawful or violates these Terms.
You agree not to violate third-party rights or submit harmful or misleading content.
You are solely responsible for the accuracy of your comments.

Section 10 – Taxes and Customs Duties

All prices on our website exclude VAT, import duties, and other taxes.
Because products may ship from abroad, customers are responsible for any additional fees once goods reach their destination.
We recommend contacting local customs offices before placing an order.

Your submission of personal data is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be typographical errors or inaccuracies relating to product information, pricing, promotions, or availability. We reserve the right to correct these and to update information or cancel orders if needed.
We have no obligation to update information unless required by law.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for illegal or harmful purposes, including:
(a) unlawful activities;
(b) soliciting illegal acts;
(c) violating laws;
(d) infringing intellectual property rights;
(e) harassment or discrimination;
(f) spreading misinformation;
(g) uploading viruses or malicious code;
(h) collecting personal data;
(i) spam or scraping;
(j) immoral purposes;
(k) interfering with security features.

We may terminate your access for violating prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free use of the Service.
You agree that use of the Service is at your own risk.
The Service and all products are provided “as is” and “as available,” without warranties of any kind.
Maison Lunavive and its representatives are not liable for damages of any kind arising from use of the Service or products, except where prohibited by law.

Section 14 – Compensation

You agree to indemnify and hold harmless Maison Lunavive, its parent company, affiliates, employees, and partners from any claims arising from your breach of these Terms or violation of any law or third-party rights.

Section 15 – Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain valid.

Section 16 – Termination of Contract

These Terms remain in effect unless terminated by you or us.
We may terminate your access without notice if you breach these Terms.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and Maison Lunavive.
Any ambiguities shall not be interpreted against the drafting party.

Section 18 – Applicable Law

These Terms shall be governed by the laws of the Netherlands.

Section 19 – Changes to the Terms of Service

You may review the latest version of the Terms at any time.
Your continued use of the site after changes indicates acceptance.

Section 20 – Contact Details

Questions regarding the Terms of Service should be directed to: support@maisonlunavive.com
Or contact us via our contact form.