Effective Date: 08-12-2025
Last Updated: 08-12-2025

This Privacy Policy describes the policies of KWality Commerce, email: support@maisonlunavive.com on the collection, use, and disclosure of your information when you use our website https://maisonlunavive.com/ (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice. The revised Policy will be posted on the Service and will become effective 180 days from the date of posting. Your continued access or use of the Service after that period constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

Information We Collect

We collect and process the following personal information:

Residential address
Mobile number
Name
Work address
Email address
Payment information

How We Use Your Information

We use the information we collect for the following purposes:

Dispute resolution
Customer feedback collection
Administration
Processing payments
Testimonials
User-to-user comments
Marketing / promotional activities
Customer support
Site protection
Managing customer orders

If we wish to use your information for any other purpose, we will request your consent and will only use your information for that purpose unless required by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in the following limited circumstances:

Analytics
Marketing agencies
Data collection & processing
Advertising services

These third parties are required to use your information solely for the purpose for which it was transferred and not retain it longer than necessary.

We may also disclose your information to:
(1) comply with applicable law, regulation, legal process, or court order;
(2) enforce our agreements with you, including this Privacy Policy;
(3) respond to claims that your use of the Service violates third-party rights.

If the Service or our company is merged or acquired, your information may be transferred to the new owner.

Retention of Your Information

We will retain your personal information for 90 days to 2 years after user accounts are terminated or remain inactive, or as long as necessary to fulfil the purposes described in this Privacy Policy. We may retain certain information longer for legal, record-keeping, fraud prevention, or other legitimate reasons. Residual anonymous or aggregated data that does not identify you may be stored indefinitely.

Your Rights

Depending on applicable law, you may have the right to:

Access, correct, or delete your personal data
Receive a copy of your data
Restrict or object to the processing of your data
Request data portability
Withdraw consent for data processing
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@maisonlunavive.com. We will respond in accordance with applicable laws.

To opt out of direct marketing or profiling for marketing purposes, email us at support@maisonlunavive.com.

If you do not allow us to collect or process required personal information, or withdraw consent, you may not be able to use certain services.

Cookies

For more information about how we use cookies and your choices regarding tracking technologies, please refer to our Cookie Policy.

Security

We take the security of your information seriously and implement reasonable safeguards to protect it from loss, misuse, or unauthorized alteration. However, due to inherent risks of the internet, we cannot guarantee absolute security. Any information you transmit to us is at your own risk.

Grievance / Data Protection Officer

If you have any concerns about the processing of your information, you may contact our Data Protection Officer:
KWality Commerce
Email: support@maisonlunavive.com
We will address your concerns in accordance with applicable law.

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