At Maison Lunavive, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free delivery on all orders within the UK.

 

Shipping Locations 

This shipping policy applies to orders shipped within the UK.

 

Fulfilment Locations

To ensure reliable delivery and product availability, orders may be fulfilled and shipped from one of our international fulfilment centres depending on stock availability. Our logistics partners operate globally to ensure your order reaches you as efficiently as possible.

 

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 22:00 (UK time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1-3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers. 
• Transit time: 4-9 business days (Monday to Friday). 
• Estimated delivery time: 5-12 business days.

Please note that delivery times are estimates and may occasionally vary due to logistics conditions, customs processing, or carrier delays that are outside our control.

 

Carrier Services

We work with some of the UK’s most trusted and reliable delivery partners, such as Royal Mail, DPD, Evri (formerly Hermes), DHL, and UPS, to ensure timely and secure delivery across the United Kingdom.

 

Shipping Costs

Free Shipping: All orders within the UK qualify for free shipping, with no minimum order requirement.

Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.

 

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

 

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our  Track Your Order page.

 

Questions?

Visit our FAQs page at Frequently Asked Questions (FAQ) or contact our customer support team at info@maisonlunavive.com . We are always happy to help and committed to providing the best possible support.

 

Policy Acknowledgement

By placing an order on our website, customers acknowledge and accept the delivery timeframes and shipping conditions outlined in this Shipping Policy.

 

Contact Information

Store name: Maison Lunavive is a trading name of KWality Commerce 

Address: Avenue Concordia 18D, 3062 LH Rotterdam, The Netherlands

Company Registration Number (KVK): 89254716

VAT Number: NL004708948B05

Email: info@maisonlunavive.com  

Phone: +31 6 39139452

Customer Service Hours: Monday-Friday, 09:00 - 17:00 (UK time) 

Response Time: We aim to reply within 1-2 business days