Last Updated: 25-10-2025

Who We Are

Maison Lunavive ("we," "us," or "our") operates the website maisonlunavive.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.

Shipping Costs

Free Shipping: We offer free shipping on all orders.
Currency: GBP (£)

Shipping Range

Delivery Area: We currently ship within the United Kingdom.
Future Expansion: We are considering expanding our delivery areas in the future.

Order Processing Time

Processing Time: Orders are processed within 0–1 business day, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (GMT) are processed the same day.
Delivery Time: Once processed, orders are delivered within 4–8 business days.
Total Estimated Delivery Time: 4–9 business days, depending on the destination within the United Kingdom.
No Shipping: Orders are not processed on weekends or holidays.

Shipping Process

Courier Services: We work with reliable carriers such as Royal Mail and FedEx to ensure smooth delivery.
Tracking Information: After your order has been shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can resolve the issue quickly.
Lost Orders: If your order appears lost, contact us immediately for assistance.

Returns

Returns Policy: For detailed information on returns, please refer to our Returns Policy page.

Contact Us

Trade Name: Maison Lunavive
Email: support@maisonlunavive.com
Phone: +31 6 39139452
Hours: Monday to Friday, 09:00 AM – 05:00 PM
Address: Avenue Concordia 18D, 3062 LH Rotterdam, Nederland

Company Name: KWality Commerce
KVK: 89254716
BTW: NL004708948B05