This Billing Terms and Conditions document outlines the payment and billing practices for Maison Lunavive.

 

1. Accepted Payment Methods

At Maison Lunavive, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
  
• Apple Pay & Google Pay 
• Bank Transfers (for bulk orders - please contact us for details)

All payments are processed in British Pounds (GBP).

 

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received. 
• If a payment is declined or fails, the order will not be confirmed.

 

3. Pricing & Currency

• All prices listed on Maison Lunavive are in British Pounds (GBP). 
• Prices are subject to change without notice. 
• Any applicable taxes and shipping fees will be calculated at checkout.

 

4. Secure Payment Processing

• Maison Lunavive uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
• We do not store your credit card or payment details.

 

5. Refunds & Chargebacks

• Refunds are processed according to our Return & Refund Policy .
• Unauthorized chargebacks will be disputed. 
• If you experience any issues, please contact us first at info@maisonlunavive.com .

 

6. Fraud Prevention

• Maison Lunavive reserves the right to cancel or hold any order suspected of fraud or unauthorized activity. 
• Additional identity verification may be requested for high-value transactions.

 

7. Questions?

Visit our FAQs page at Frequently Asked Questions (FAQ) or contact our customer support team at info@maisonlunavive.com . We are always happy to help and committed to providing the best possible support

 

8. Contact Information 

Store name: Maison Lunavive is a trading name of KWality Commerce 

Address: Avenue Concordia 18D, 3062 LH Rotterdam, The Netherlands

Company Registration Number (KVK): 89254716

VAT Number: NL004708948B05

Email: info@maisonlunavive.com  

Phone: +31 6 39139452

Customer Service Hours: Monday-Friday, 09:00 - 17:00 (UK time) 

Response Time: We aim to reply within 1-2 business days