Return & Refund Policy
At Maison Lunavive, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.
30-Day Easy Returns
You have 30 days from the day you receive your order to return items. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will assist you throughout the process. Restocking Fee: $0 - we do not charge any restocking fees for returns.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items. Condition: Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Easy Returns: Our support team will assist you throughout the process. Restocking Fee: $0 - we do not charge any restocking fees for returns.
Return Costs
For Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost. This applies when the customer orders the wrong item, it doesn't fit, or they no longer want it. Shipping costs are non-refundable.
How to Return an Item
- Contact Us: Email info@maisonlunavive.com with your order number and reason for the return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
If you would like to exchange your item for a different size, color, or product, contact us at info@maisonlunavive.com and we will help you with a quick exchange.
Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.
Questions?
Visit our FAQs page at Frequently Asked Questions (FAQ) or contact our customer support team at info@maisonlunavive.com . We are always happy to help and committed to providing the best possible support
Contact Information
Store name: Maison Lunavive is a trading name of KWality Commerce
Address: Avenue Concordia 18D, 3062 LH Rotterdam, The Netherlands
Company Registration Number (KVK): 89254716
VAT Number: NL004708948B05
Email: info@maisonlunavive.com
Phone: +31 6 39139452
Customer Service Hours: Monday-Friday, 09:00 - 17:00 (UK time)
Response Time: We aim to reply within 1-2 business days